Spirit of the Enterprise
To become swifter, stronger and larger
To create first-class products through innovation; to provide excellent service depend by sincerity
To get finer, stronger and larger
To create first-class brand of the slurry pump and the clean-water pump in the domestic pump industries
To get finer: The system is finely planned; the process is finely controlled; the products are finely manufactured; the service is finely cooperated; the quality is finely boosted.
To get stronger: To strengthen the enterprise鈥檚 capability; to strengthen the process control; to strengthen continuous enhancement; to strengthen customer awareness.
To get larger: To get the scale larger; to get the market larger; to get the benefit larger.
With the purpose of 鈥渢o be responsible for and satisfy the consumers鈥�, Shijiazhuang Pump Industry Group Co., Ltd. makes the following quality promises to users:
I. About quality of equipment:
1. To ensure to provide consumers with the high-quality products which meet the relevant national standards, the contract requirements as well as the technical requirements for the design and production.
2. To ensure to pay full responsibility for the quality of all the provided equipment, including the components and the purchase accessories, etc. And we carry out the practice of lifelong service.
3. To those key products, production monitoring of factory resident users system or third-party monitoring systems is adopted.
II. About delivery of products:
It is ensured that it will be implemented according to the contract requirements.
III. About technical service:
1. To ensure to provide the users with the indispensable and key operation and maintenance technical information timely in accordance with the contract provisions.
2. In accordance with the contract provisions or the requirements of the users, it is guaranteed to select and send the experienced engineering and technical personnel for field technical services, guiding to install and debug the equipment.
3. In accordance with the contract provisions or the requirements of the users, it is ensured that the technical and operational trainings of the equipment installation, testing, use and maintenance are carried out regularly.
4. Having received the quality complaints from the users, we guarantee to reply them within 24 hours. The service personnel will be sent within 48 hours and they will arrive at the scene at the fastest speed. And we ensure that if users are not satisfied with the quality, our service will never stop.